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How to Calculate NPS.
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How to Calculate NPS.

Rosemary Njeri

NPS is short for net promoter score.

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others.

NPS helps identify who among your customers are promoters, passives, and detractors.

It is not expressed as a percentage but as an absolute number.

A Net Promoter Score that is below 0 would be an indication that your business has a lot of issues to address.

Formula to calculate NPS.

How to Calculate NPS.

Example:

Suppose a business has 30% promoters and 34% detractors. Calculate the NPS.

How to Calculate NPS.

Therefore, the NPS is -4.

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